Tuesday , 18 June 2024
Home Refund Policy

Refund Policy

Effective Date: 10/31/2023

Thank you for choosing SnoopHunter for your online scam detection and investigative report needs. Our mission is to provide reliable and trustworthy services to our clients, and your satisfaction is our top priority.

1. Refund Eligibility

We understand that exceptional circumstances may arise where you feel the need to request a refund. To initiate the refund process, you must meet the following eligibility criteria:

  • You can provide concrete evidence that our service led to a false positive, indicating a legitimate website as a scam.
  • You can demonstrate that our service failed to deliver the promised investigative report within a reasonable timeframe.

2. Timeframe for Refund Requests

Refund requests must be submitted within 30 days from the date of the report delivery.

3. Refund Process

To request a refund, please contact our customer support team at [email protected] with the following information:

  • Your full name
  • Contact information
  • A detailed explanation of your request
  • Relevant evidence supporting your claim, if applicable

Our customer support team will review your request and respond within 3 business days with further instructions.

4. Partial Refunds

In some cases, we may offer partial refunds when it is determined that our service partially fulfilled its purpose but did not meet all your expectations. The decision to grant a partial refund will be at our discretion.

5. Exceptions

Refunds will not be provided in the following scenarios:

  • Misuse of our service.
  • Refund requests made beyond the 30-day timeframe.
  • Failure to provide adequate evidence supporting your claim, where applicable.

6. Response Time

We strive to respond to all refund requests within 3 business days and will work diligently to resolve your concerns in a fair and timely manner.

7. Contact Information

If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact us at [email protected].

8. Review and Updates

We reserve the right to review and update our refund policy periodically to align with changes in our service or in response to customer feedback. Any updates will be reflected on this page with a revised effective date.

Your satisfaction and trust are important to us, and we are committed to ensuring your experience with SnoopHunter is positive and secure.